TERMS AND CONDITIONS
Last updated: June 29, 2024
Welcome to the Studio Candela website. By accessing and using our site, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these Terms, please do not use our site.
1. GENERAL
1.1 Studio Candela, whose head office is located in Éragny (FR), is registered under SIRET number 918 268 152 000 17 (APE code 3299Z). VAT not applicable – article 293 B of the CGI.
1.2 We reserve the right to modify these Terms at any time. Any modification will take effect upon publication on the site. Your continued use of the Site following the posting of changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.
1.3 You must be at least 18 years old to use this Site. If you are under 18 years of age, you may only use the Site with the permission of a parent or legal guardian.
2. USE OF THE SITE
2.1 You agree to use the Site lawfully and not to engage in activities that could harm our business, our users or any third party.
2.2 You must not use the Site to transmit or post content that is unlawful, offensive, defamatory, threatening, or which violates the rights of third parties.
2.3 We reserve the right to suspend or terminate your access to the Site without notice if we believe that you have violated these Terms.
3. PRODUCTS AND ORDERS
3.1 Product descriptions and prices are subject to change without notice.
3.2 We endeavor to describe our products as accurately as possible.
3.3 All products are subject to availability. If out of stock, you will be informed.
3.4 Any order placed on the site is subject to our acceptance. We reserve the right to refuse or cancel any order for any reason.
3.5 By placing an order, you undertake to provide accurate and complete information. You are responsible for updating your information.
4. PRICE AND PAYMENT
4.1 All prices are indicated in euros and do not include taxes. VAT not applicable – article 293 B of the CGI.
4.2 Delivery costs are not included in the price of the products and will be added to the total of your order.
4.3 Payment can be accepted by Apple Pay, Visa, Mastercard.
4.4 Payments are processed through secure service providers. We accept no responsibility for payment errors or problems arising from these services.
5. DELIVERY
5.1 We deliver our products to Europe.
5.2 Delivery times are estimates and may vary. We are not responsible for delivery delays due to circumstances beyond our control.
6. RETURN AND REFUND POLICY
6.1 If you are not satisfied with your purchase, you may return the products within 14 days of receipt for a refund, provided that the products are returned in their original, unused condition and packaging.
6.2 To initiate a return, please contact us at studiocandela.off@gmail.com
6.3 Return costs are the responsibility of the customer, unless the product received is broken.
6.4 Refunds will be made via the original payment method within 14 days of receipt of the returned products.
7. INTELLECTUAL PROPERTY
7.1 All content on the Site, including text, graphics, logos, images and software, is the property of Studio Candela or its content suppliers and is protected by intellectual property laws.
7.2 You may not use, reproduce or distribute any content on the Site without our prior written permission.
7.3 Any unauthorized use of this content is strictly prohibited.
8. LIMITATION OF LIABILITY
8.1 We will not be liable for any direct, indirect, incidental, special or consequential damages arising from your use of or inability to use the site.
8.2 We do not guarantee that the site will be uninterrupted or error free.
9. LINK TO THIRD PARTY SITES
9.1 The site may contain links to third party sites. We have no control over these sites and assume no responsibility for their content or their operation.
9.2 The inclusion of these links does not constitute an endorsement by us of these sites.
10. CONTACT
10.1 If you have any questions regarding these Terms, please contact us at studiocandela.off@gmail.com .
Thank you for choosing Studio Candela.
We hope you enjoy our handcrafted candles!